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FAQs/TROUBLESHOOTING -
Super Mini Optical Mouse
If your Super Mini™ Optical Mouse does not work, it is
important to determine whether the problem is the mouse or
the computer. Always try the mouse on another computer before
concluding that the mouse is defective. It is also always
a good idea to contact your computer dealer or manufacturer
for assistance, especially of course if the mouse works on
another computer but not on your computer.
Mouse
Not Detected
Make
sure your computer ports are properly set up (for example,
not disabled). Check with your computer system dealer or manufacturer
if you need help.
Make sure you do not have any conflicts among devices connected
to and/or software installed on your computer. Check with
your computer system dealer or manufacturer and/or software
vendor if you need help.
Try rebooting your computer system after the installation
wizard finishes installing the mouse driver.
Make sure you have a compatible operating system for the type
of port you are using (USB or PS/2).
Make sure you directed the wizard to the right directory for
drivers. Call Atek if you need help with drivers.
Some early versions of Windows 98® may not work well with
some USB devices. If you are using Windows 98® but do
not have Second Edition (SE), you can try downloading driver
updates via Microsoft Windows Update and from our website.
Cursor
Does Not Move At All
The
mouse may not have been detected by your computer (see “Mouse
Not Detected” above).
The optical sensor may be blocked (see “Cursor Jumps
or Sticks” below).
You may be using the mouse on an incompatible surface. Make
sure you are not using your mouse on a transparent surface
like glass or a reflective surface like a mirror; on a rough
or porous surface that is not smooth; or on a surface with
complex graphic and color patterns.
Cursor
Jumps or Sticks
Dust,
dirt, or crumbs may be lodged on the edge of the optical sensor
opening on the bottom of the mouse. Simply gently blow or
brush the obstructing material away with a soft cloth. However,
do not insert any objects through the opening.
Mouse
Sometimes Works and Sometimes Does Not
Your
computer’s power management and/or sleep settings may
be affecting the way the mouse works. Please try changing
these settings to see whether that solves the problem.
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